DYFED-Powys Police is supporting the Deaf Awareness week which will run from the 14th-20st May 2018.

The week is promoted by the UK Council on Deaf Awareness and is an opportunity to raise awareness of how the Deaf, Hard of Hearing or Speech Impaired members of our community can contact Dyfed Powys Police both in an emergency and non-emergency.

In an Emergency

Emergency SMSContact 999 by SMS text.  You must register to use this service.

If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone.  Emergency SMS is part of the standard 999 service which has been designed specifically for people with hearing loss or difficulty with speech.  You can only use this service if you have registered with emergencySMS first.

To register, text ‘register’ to 999. You will get a reply then follow the instructions you are sent.   If you require more information, visit:-www.emergencysms.org.uk      www.rnid.org.uk/esms

The following incidents should be reported immediately using the Emergency SMS system:

·         Someone’s life is at risk

·         Crimes of violence

·         Burglary

·         Any crime that is happening now

·         Someone has been injured or is being threatened

·         Concern for safety

·         There is a fire or people are trapped

·         You require an ambulance urgently

·         Someone is in trouble on cliffs, on the shoreline or is missing at sea.

In a non-emergency

Dyfed Powys Police have a non-emergency text messaging service specifically for the Deaf, Hard of Hearing or Speech impaired. This is as an alternative to the national 101 non-emergency number. The mobile number is 07811 311 904.

Messages are monitored every day from 7am to midnight and can be used to text a report or enquiry which does not require an immediate emergency response, such as

·         To contact your local officer

·         To pass on information about a criminal activity, for example:- drug dealing

·         To enquire about lost property

·         To request information or advice

·         To report a crime or criminal damage that is not happening right now

You do not have to register to use this service but it would help us if you did complete a registration form.  Providing us with your contact details would enable the police to respond to you quicker.

There are a number of ways to register

1.       Registration Forms are available from your local Neighbourhood Policing Teams. You can approach them when out and about.

2.       Or make a request through the police Communication centre on contactcentre@dyfed-powys.pnn.police.uk

3.       Through the contact us section of our website www.dyfed-powys.police.uk

4.       Or information can be found on our BSL page www.dyfed-powys.police.uk/en/british-sing-language/

If you feel you can benefit from using this service, please save this number onto your mobile phone.

Assistant Chief Constable Richard Lewis said: “It is important that police are easily contactable by all members our communities both in an emergency and non-emergency situation. This service will ensure that anyone who is Deaf, Hard of Hearing or Speech Impaired has an easy and convenient way of contacting the police.”

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